Returns, Exchanges & Refunds Policy

Returns

Non-Local: Returns are excepted within 14 days of receiving your order. You must email us at rustyroofboutique@gmail.com to receive a return inquiry.

Local: Returns are excepted within 7 days of pick up. You must email us at rustyroofboutique@gmail,com to receive a return inquiry. 

Rusty Roof Boutique ONLY offers store credit for returns. We do not refund back to your original method of payment. Items MUST be in original condition. We will only accept returns if items are unwashed, unworn, undamaged, unaltered, and have all tags still properly attached. 

Exchanges

Rusty Roof Boutique offers exchanges for the same item in a different size when we are notified for a request within 14 days. Please email us for an exchange inquiry. Please also take note that we can not guarantee that the item will be available in the color and/or size you are needing as we have limited quantity. 

For those who are non-local, you will be responsible for getting the item shipped back to us as directed in the inquiry. Once we receive your item(s) and have approved the return or exchange, we will email you in regards to the status of your inquiry. 

Locals, you will be responsible for bringing the item(s) back to us as directed in the inquiry. Once we receive your item(s) and have approved the return or exchange, we will email you in regards to the status of your inquiry.

Defective Items

We inspect all items before listing them on the website as well as before we package them. However, there is always a chance we missed a damaged piece. If you believe you have received a damaged or defective item, please email us for an inquiry. We will be happy to refund you or exchange your item.

NON REFUNDABLE/EXCHANGABLE 

These items can not be returned and/or exchanged. 

-Final sale

-Jewelry

-Bathing suits

-Doorbusters

-Preorder items 

-Personalized items

-Hair accessories 

-Face mask

-Mystery bags/items

How long will my return/exchange take?

Please allow 48-72 hours for a response to your email regarding an inquiry. Once we receive the inquiry form back and it has been approved we will begin the refund or exchange process.

Please allow 2-3 days for us to initiate the refund after approval.

Please allow 2-3 days for us to initiate the exchange after approval AND after receiving the original piece back. 

This only includes business days. Weekends and Holidays are excluded from our time.